The Trove — Refund & Cancellation Policy
Effective date: [LAUNCH DATE] · Contact: hello@thetrovecollective.app
1. Free trial
New accounts get a 7-day free trial with full access. You won’t be charged during the trial. If you don’t subscribe, your account simply moves to read-only — you keep your data, you just can’t add new books.
2. How billing works
- Annual (€29.99/year): an auto-renewing subscription, charged at purchase and again each year on your renewal date unless you cancel first.
- Payments are processed by Stripe.
3. Cancelling
You can cancel anytime in the app or by emailing hello@thetrovecollective.app. When you cancel, you keep access until the end of the period you’ve already paid for; after that your account moves to read-only. We don’t charge you again once cancelled. Except where required by law (see §4), we don’t give partial refunds for the unused part of a term.
4. Your EU right of withdrawal (cooling-off)
As an EU consumer buying digital services at a distance, you normally have 14 days to withdraw and get a refund.
Important — digital content/services start immediately: because The Trove gives you access straight away, at checkout we ask you to (a) expressly request that access begin immediately and (b) acknowledge that once it does, you lose the 14-day right of withdrawal for the portion supplied. If you give that consent and start using the service, we may retain payment for what’s been provided. If you do not give that consent, the standard 14-day withdrawal right applies.
To withdraw (where the right applies), email hello@thetrovecollective.app within 14 days of purchase.
5. Refunds outside the cooling-off period
We’re not required to refund simply because you’ve changed your mind after the cooling-off period or stopped using the app. If something is genuinely faulty or not as described, contact us — you may have statutory rights to a remedy, and we’ll deal with reasonable cases fairly.
6. Price changes
If we change subscription prices, the new price applies from your next renewal, and we’ll give you notice with time to cancel first.
7. Chargebacks
If you have a problem, please contact us first at hello@thetrovecollective.app — we can usually sort it faster than a card dispute.
8. Contact
hello@thetrovecollective.app · The Trove · Cork, Ireland (postal address on request)